Tour Conditions

CONSUMER PROTECTION

Details of important booking conditions and operator's responsibilities applicable to holiday arrangements included in our brochure are set out below. Tours described in this brochure may have changed since it was published. Changes in airline fares and other changes in exchange rates may have affected the price of particular tours and services.

Make sure you carefully study the Tour Conditions and Responsibilities and ask your travel agent and / or Bali Tours Indonesian Specialists to check whether changes have occurred in the tour / service you want before you book, after booking, and when paying the balance.

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TOUR CONDITIONS

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Bookings

A non-refundable deposit of $150 per person is payable within 7 days of booking, with the balance payable at least 45 days prior to departure. However, some suppliers may require an additional deposit to satisfy their individual booking conditions, in which case you will be notified at the time of booking. All deposits are non-refundable. A number of airfares can be used in conjunction with your holiday package, which can have different conditions as to when payment is due. Bookings made within 45 days of departure require full payment on receipt of invoice. If payment is not received by the due date, Bali Tours reserves the right to cancel the booking and charge applicable cancellation levies. Bookings made within 7 days of departure will only be accepted if full payment is received at the time of reservation. These bookings can also attract communication costs incurred, and are subject to availability of flights and accommodation.

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Cancellations

There are costs incurred when cancelling a booking, which can be up to 100% of the value of the booking, regardless of whether travel has commenced. The following cancellation fees will apply as a minimum, and are subject to change:

• More than 45 days prior to departure - Loss of non-refundable deposit of $150 per person, plus any supplier fees.

• 45 days or less prior to departure - Loss of non-refundable deposit of $150 per person, plus any supplier fees, and maximum 100% of the cost of the booking.

Supplier fees include any cancellation fees imposed by ground operators, cruise companies, hotels and airlines.

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Reservation Amendments

If a change to a booking is requested after confirmation, an amendment fee of $30 will apply, in addition to any supplier amendment fees. $60 will be charged if travel documents have been issued, also in addition to any supplier amendment fees.

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Refunds

No refunds for any unavailed tours, accommodation or other services after commencement of travel.

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Tour Costs

All costs are based on current exchange rates, hotel and sightseeing charges and are subject to change. A number of airfares can be used in conjunction with your holiday package. All airfares are subject to availability and will be subject to the rules of the airfare purchased. Airline tickets are non-changeable and non-refundable after departure.

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Baggage

Baggage allowances, including cabin and checked, vary between carriers. We recommend confirming your baggage allowance prior to travelling, as excess charges may apply for exceeding these allowances.

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Accommodation

Twin accommodation is based on 2 people sharing a twin or double-bedded room. Triple share accommodation is normally a twin or double-bedded room with a rollaway or sofa bed added. Whenever 2 adults and 2 children share one room, we must point out that in most cases these are standard rooms and may be a little crowded.

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Hotel and Tour Descriptions

Descriptions of hotels and tours featured in this brochure are based on current information and are subject to change at any time. Travel times are approximate only and may vary.

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Photographs and Maps

Photographs and maps are for general information only and may not necessarily reflect on services provided, routings or precise location. Photographs of the hotel rooms may not be specific to the room provided.

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Land only arrangements

A minimum of 3 nights is required for any land only booking.

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Travel Documents

A passport with minimum 6 months validity is required for entry into Indonesia. All airline tickets must be issued in the name of the passport holder, as some carriers will deny carriage if the name varies. Australian passport holders do not require a visa for travel to Bali. Non-Australian passport holders must check with their travel agent or the Indonesian Consulate regarding their visa requirements.

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Insurance

We strongly recommend holiday insurance, which can be arranged through your travel agent or insurance broker.

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Travel Advisories

We urge all travellers to consult DFAT, www.smartraveller.com.au or their travel agent for the latest travel advisories

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Health

No vaccinations or inoculations are required at the time of printing. However, we suggest you consult you doctor or check with the Department of Health for up-to-date information and recommendation.

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Validity

These tours will operate from April 1 2024- March 31 2025.

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What is not included in cost of tours

1. Passport, visa and inoculation costs.

2. Excess baggage charges.

3. Beverages, meals or tours other than those specified.

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Responsibilities

Bali Tours Indonesian Specialists/Bali Travel Service (VIC) Pty Ltd (herein called the Operator) act only as agents for the hotels, airlines, bus companies, railroads, steamship lines, or owners or contractors providing accommodation, transportation or other services, and all coupons, exchange orders, receipts, contracts and tickets issued by the Operator are issued subject to any and all tariffs, terms and conditions under which any accommodations, transportation or any other services, whatsoever, are provided by such hotels, airlines, bus companies, railroads, steamship lines or owners or contractors, and by the acceptance of such coupons, exchange orders, receipts, contracts and tickets the tour member agrees to the foregoing and also agrees that neither the Operator, subsidiary or affiliate company shall be or become liable or responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodations, transportation or other services or resulting, directly or indirectly, from Acts of God, dangers incident to the air, sea, fire, breakdown in machinery or equipment, acts of governments or other authorities, de jure or de facto, wars, whether declared or not, hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, medical or customs regulations, delays or cancellations of or changes in itinerary or schedules, or from any causes beyond the Operator's control, or for any loss or damage, resulting from improper or insufficient passports, visas or other documents, and that neither the Operator nor any parent, subsidiary or affiliate company shall be or become liable or responsible for any additional expense or liability sustained or incurred by the tour member as a result of any of the foregoing causes. The Operator does not accept any liability for failure on the part of transportation companies whose responsibility is confined to their own operations. The Operator reserves the right to alter, amend or cancel all or any of the arrangements contained in the itineraries. The Operator, its Associate/s or Agents, while taking every care with passenger's luggage or property, shall not accept any liability for damage, loss, or inconvenience in the handling thereof. The transportation companies or firms shall be exempt from all liability in respect of any detention, delay, loss, damage, sickness or injury, however or by whomsoever caused and of whatever kind occurring, of or to the passenger at any time when the passenger is not on board a carrier or conveyance used and operated by the transport company or firms. The passage contract in use by the transportation companies or firms concerned shall constitute the sole contract between the transportation companies or firms and the purchaser of these tours and /or passengers. The services of any IATA or non-IATA carrier may be used.